Home›Contact Us
Contact us

Real humans. Fast replies. No bots hiding behind scripts.

Questions about the Ordexia GPT platform? Deposit queries? Just want to say hi? Our support team reads every message — and usually replies within a few hours.

General support

Account questions, registration issues, general help with the Ordexia GPT app.

support@ordexia-gpt.com

Technical & security

Login troubles, two-factor setup, suspected security issues — send these here.

tech@ordexia-gpt.com

Press & partnerships

Media enquiries, broker partnerships, or business collaboration proposals.

partners@ordexia-gpt.com
Response & availability

What you can actually expect from us.

We think transparency about response times beats empty promises. Here's how we operate day to day.

Response times

General enquiriesWithin 4 business hours
Technical issuesWithin 2 business hours
Urgent account issuesSame day
Weekend queriesFirst thing Monday

Before you reach out

  • Check the FAQ — most common questions are answered there.
  • Include your registered email address so we can find your account fast.
  • Never share passwords or full card details over email.
  • Screenshots of issues help us help you quicker.
Quick help

Common questions, answered fast.

I haven't received my verification email +
Check your spam or promotions folder first — verification emails occasionally land there. If it's still missing after 10 minutes, email us at support@ordexia-gpt.com with your registered address and we'll trigger a resend.
How do I withdraw funds? +
Withdrawals are processed through your partnered broker, not through Ordexia GPT directly. Log into your broker account, request the withdrawal, and it usually clears within one to two business days.
Someone claiming to be Ordexia GPT contacted me — is that real? +
We never cold-call, never ask for your password, and never ask you to install remote-access software. If something feels off, forward the message to tech@ordexia-gpt.com and we'll verify it immediately.
Can I change my email or phone number? +
Yes. For security, account detail changes go through a short verification process. Email support@ordexia-gpt.com from your current registered address and we'll walk you through it.